Order Status & Delivery
1. Your order confirmation
As soon as you pay, we email an order confirmation to the address you gave us. It contains your order number and a "View your order" link that works whether or not you created an account.
If it has not arrived within a few minutes, please check your spam or promotions folder before contacting us.
2. Your order status page
That link shows the live status of your order at every stage:
| Status | What it means |
|---|---|
| Confirmed | We have your order and payment. |
| In production | Custom-size pallets are being cut and built. Standard sizes skip this stage. |
| Ready | Your pallets are made, checked and waiting to be loaded or collected. |
| Booked in | We have a delivery date, and we will call or email to confirm it with you. |
| Dispatched | The pallets have left our yard. |
| Delivered | Signed for at your address. |
If you have an account, you can see the same information any time under Account → Orders.
3. Delivery is booked, not tracked
Most pallet deliveries do not have a parcel tracking number. We confirm the delivery booking by email or telephone, and the haulier normally contacts you with a delivery time window. In practice:
- Local deliveries on our own vehicle - we call or email you to agree a day and, where we can, a morning or afternoon slot.
- Haulier deliveries to England, Scotland and Wales - the haulier books the delivery in with you directly, usually 1–2 days ahead, and gives you a time window on the day.
Someone needs to be there to receive and sign for the load. Please make sure we have a mobile number you will answer.
How long should it take?
Standard-size pallets are usually delivered within 3–7 working days. Custom-made pallets are usually delivered within 7–14 working days from approval of the specification. Working days are Monday to Friday, excluding UK bank holidays. These are estimates, not guarantees.
If something looks wrong
Contact us if:
- Your order has passed the estimated delivery window
- A booked delivery slot was missed
- Nobody has contacted you to book in, and you were expecting a call
- You need to change the delivery address - tell us before dispatch, as we cannot redirect a load once it is with the haulier
- Your order shows as delivered but nothing has arrived
Email: support@lakesidepallets.co.uk
Phone: 023 9380 0319,
Business Hours: Monday to Friday 8:00am – 5:00pm
Quote your order number and postcode. We will chase it and come back to you within one working day.