Privacy policy

Privacy Policy

Last updated: September 2026

This policy explains how Lakeside Pallets Limited collects, uses and protects your personal data when you use https://lakesidepallets.co.uk or buy from us. We comply with the UK GDPR and the Data Protection Act 2018.

Who we are

Lakeside Pallets Limited is the data controller for the personal data described in this policy.

Registered in England and Wales, company number 11071322
Registered office and trading address: Unit 8–9 Claybank Road, Portsmouth, PO3 5NQ, United Kingdom
Email: support@lakesidepallets.co.uk
Phone: 023 9380 0319

For any question about your data, or to exercise any right below, email support@lakesidepallets.co.uk.

What data we collect

Information you give us

Name, and business name if you order as a trade customer
Billing and delivery address
Email address
Telephone number — needed so the delivery driver or haulier can book your delivery in
Order and payment details (we receive confirmation of payment and the last four digits of your card — never the full number)
Any specification, measurement or message you send us for a quote or custom order
Marketing preferences, if you subscribe to our emails

Information collected automatically

IP address, browser type and version, device type, operating system
Pages viewed, time on site, referring website
Cookie identifiers (see "Cookies" below)

Information from others

Order, fraud-screening and delivery status information from our payment providers and hauliers

We do not knowingly collect data from anyone under 16, and we do not collect special category data.

Why we use it, and our lawful basis

Purpose	Lawful basis
Making, dispatching and delivering your order	Performance of a contract
Quoting for custom-size pallets	Performance of a contract / steps before a contract
Taking payment and preventing fraud	Contract / legal obligation / legitimate interests
Booking in your delivery and contacting you about it	Performance of a contract
Answering your enquiries	Legitimate interests
Handling returns, refunds and complaints	Contract / legal obligation
Keeping accounting and tax records	Legal obligation
Sending marketing emails	Consent (withdrawable at any time)
Improving the website	Consent (analytics cookies) / legitimate interests

We do not sell your personal data, and we never will.

Who we share it with

We share the minimum necessary with:

Payment providers — to take payment securely
Shopify — our e-commerce platform, which hosts this website and stores order data
Hauliers and delivery drivers — your name, delivery address and phone number, so they can deliver and book in with you
Email marketing provider — if you have subscribed
Analytics providers — where you have consented to analytics cookies
Our accountant, and HMRC or other authorities — where legally required
Professional advisers, where necessary

All processors are contractually bound to protect your data and use it only on our instructions.

International transfers

Some providers process data outside the UK. Where that happens, we rely on the UK Government's adequacy regulations or on the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses, so your data keeps an equivalent level of protection.

How long we keep it

Order records: 7 years, to meet HMRC and company law requirements
Custom order specifications and drawings: 6 years, in case of a later dispute or repeat order
Customer accounts: until you ask us to delete them
Marketing contacts: until you unsubscribe, or after 3 years of no engagement
Quotes and enquiries with no order: 2 years
Website analytics: up to 26 months

Cookies

Strictly necessary — cart, checkout, security and session cookies. These cannot be switched off.
Functional — remember preferences such as recently viewed products.
Analytics — show us in aggregate which pages are used.
Marketing — only with your consent; used to measure advertising.

You can accept or reject non-essential cookies through the cookie banner, and delete or block cookies in your browser at any time. Blocking strictly necessary cookies will stop the checkout working.

Your rights

Under UK data protection law you have the right to:

Access — a copy of the personal data we hold about you
Rectification — have inaccurate data corrected
Erasure — ask us to delete your data, where we have no overriding legal reason to keep it
Restriction — ask us to pause our use of your data
Portability — receive your data in a portable format
Object — to processing based on legitimate interests, and to direct marketing at any time
Withdraw consent — at any time, without affecting processing already carried out

Email support@lakesidepallets.co.uk. We respond within one month, free of charge.

Marketing

We only send marketing emails if you have opted in. Every email carries an unsubscribe link, and you can also email us to be removed. Unsubscribing does not affect emails about an order you have placed.

Security

We use HTTPS/TLS across the site, limit access to personal data to those who need it, and use PCI DSS compliant payment processors so card details never reach our systems. No transmission over the internet is completely secure, but we take these measures seriously and review them regularly.